Understanding My Furniture Bank Services for Agencies

Our services are only available to registered agency caseworkers. There is no fee for agencies to register with our services.

How can I register as a caseworker or agency?

If you would like to register , please contact us at

Is there a fee for MFB services?

Yes. There are two levels of fees to our services.

A large order costs $300.00 and consists of 14 tokens.

A small order costs $200.00 and consists of and consists of 7 tokens.

Small items (ie coffee table, small chair) =1 token
Large items (ie sofa or bed set) = 2 tokens

How does my client make an email payment?

Click HERE to find out how.

Is delivery included?

Absolutely! DROP OFF delivery is included with our services. We do not enter the home of our clients, so the client should ensure that they have help to move items inside their home on their pre-set delivery day.

How long does it take after payment before the furniture is delivered?

That depends entirely on how busy we are! Usually delivery takes place within one week of payment.

Are all the items my client receives used?

All of the items we share are used, but functional and clean.
NEW BEDS are available for purchase at an extra cost. See FAQ below for details!

Do you carry Mattress and Box Springs Sets?

As of April 2018, we are no longer accepting or providing used mattress sets. We now sell NEW MATTRESS AND BOX SPRING SETS at an additional fee. If your client is in need of a bed only – this request can also be addressed.

How can my client make payment for their referral?

Fees must be paid before delivery by email payment to:
Cash or credit card payment can also be made by appointment only at our warehouse at:
505 Iroquois Shore Road Unit #8 Oakville ON postal We do not accept debit payments.